Shipping and Delivery
Shipping is free for US orders $50 and above via Standard USPS Mail or FedEx which delivers in 1-4 business days to most areas of the country.International orders are shipped via USPS with delivery in 3-15 business days with flat rate shipping and free shipping for orders $250 and above to most areas of the world.
Petzmaster accept PayPal and for our customers without PayPal account you can still purchase the item using your debit or credit cards through PayPal interface at the PayPal payment option.
Please keep in mind that replacement of items due to change of mind is not allowed we strongly advise you to check your pet sizing which is given at the products description to ensure the order is correct.Returns are allowed only for manufacturer’s defects and wrong items.
If the item is defective or the items was delivered wrong , kindly send us an email at [email protected] with pictures of the item received and we will get in touch with you to investigate and provide you with instructions on the matter.
Criteria for returning item:
1.The return must be reported 2 days after the item was being delivered and return us within 20 days.
2.Customer proof of purchase.
3.The item must be in a re-sellable condition except in the case of damaged items or the manufacturer’s defects.
4.The item must be in its original packaging.